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Munis is hosted outside of Tyler’s corporate network, in the same environment where we host client systems. All evidence continues to indicate that this incident was directed at Tyler’s internal corporate environment and not the hosted environment.
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We have no reason to believe our financial, payroll or human resource information systems have been impacted. Tyler uses our Munis software — the same software used by many of our clients — for our internal financial management, as well as our payroll and HRIS functions.
We have disconnected points of access between Tyler’s internal systems and our client systems to further protect our clients. We have also enabled targeted monitoring of our corporate and hosted environments to supplement the how to download Mr.President! monitoring we already had in place. Tyler clients can continue to log support incidents using the link to the online support portal on this page. If you need assistance specifically with a password reset, you can contact us through that support portal or email us at Based on the evidence available to-date, all indications are that the impact of this incident was directed at our internal corporate network and phone systems.
Please update to a newer version or download a new web browser, such as Chrome or Firefox. Your business depends on collaboration between lots of people, from teammates to customers to partners and vendors. Get everyone on the same page with one place to work together easily on your most important content.
And you should have the peace of mind that it’s all secure. Tyler is regularly communicating with its clients and updating this page with information as it is available to share. It’s a good practice to educate yourself generally on security practices. That said, any third-party discussion of the details of our incident would be speculation.